Real outcomes from real operations
These are illustrative outcomes from implementations with clients in distribution, foodservice, and equipment rental.
Northline Parts Distribution
Aftermarket automotive parts distributor, 6 fulfillment sites, 150+ daily shipments
The challenge
Northline's dispatch and warehouse teams were operating independently. Delivery exceptions—failed attempts, missing customer info, dock issues—were discovered hours or days after they happened. This meant reactive scrambling: calling customers, resheduling trucks, manual paperwork. Managers were spending 2-3 hours each morning assembling delivery reports from three different systems.
The approach
We built a unified control tower that connected their WMS, TMS, and delivery tracking system. Real-time visibility of orders, inventory moves, and delivery status. Automated alerts for exceptions that dispatch could act on immediately. Mobile delivery app with signature capture and proof-of-delivery photo integration.
ILLUSTRATIVE OUTCOME
31%
Reduction in manually escalated delivery exceptions. Alerts caught problems in real time, enabling immediate resolution.
Additional outcomes
- • 40 minutes saved daily on report assembly
- • 92% on-time delivery rate (up from 84%)
- • Reduced failed delivery attempts by 18%
- • Driver mobile app adoption in first month
Technologies integrated
JDA WMS, Samsara TMS, custom mobile app, real-time alerts, delivery confirmation workflow
"Before, we were always reactive. Now dispatch sees a problem the moment it happens. We catch customer issues before they become calls. That shift—from scrambling to getting ahead—that's the whole value."
Harbor & Pine Foodservice
Regional foodservice distributor, 8 accounts, schools and hospitality chains, 400+ weekly deliveries
The challenge
Harbor & Pine was stuck in legacy planning workflows. Demand forecasting was a spreadsheet exercise. Every Monday morning, the planning team spent hours consolidating customer orders, checking inventory, and building routes manually. Production schedules were finalized days before they were executed, making it impossible to respond to demand changes or handle surges from events and special orders.
The approach
We built a demand forecasting and capacity planning system that ingested historical order data, event calendars, and seasonal patterns. Real-time inventory visibility. Dispatch optimization that could replan routes in minutes, not hours. A planning dashboard that showed capacity constraints and actionable bottlenecks.
ILLUSTRATIVE OUTCOME
18 hours
Returned to weekly planning cycles. The team went from spending 18+ hours on manual planning to 2-3 hours of exception handling and strategic review.
Additional outcomes
- • 12% improvement in forecast accuracy
- • 22% reduction in excess inventory
- • Faster response to special orders and events
- • Improved customer service levels
Technologies integrated
Order management system, inventory control, forecasting models, route optimization, planning dashboards
"We're no longer planning for last week. We can see demand coming and adjust before it's a problem. That's freedom we didn't have before."
Crestway Equipment Rental
Equipment rental network, 14 branch locations, 200+ concurrent contracts, centralized dispatch
The challenge
Crestway had 14 branches operating with separate inventory systems and limited visibility across the network. When a rental location was out of equipment, branch managers had no way to see available inventory at other sites. Customers got turned away instead of being offered branch transfers. The central dispatch team couldn't see utilization, availability, or demand patterns across the entire network.
The approach
We unified inventory data from 14 separate systems into a single, real-time operating picture. Branch managers could see available equipment network-wide. Dispatch could route requests to the nearest available resource. Analytics showed utilization and revenue opportunity by equipment type and location.
ILLUSTRATIVE OUTCOME
1 operating view
Unified visibility across all 14 branch locations. Inventory, equipment status, and rental contracts in a single system for the first time.
Additional outcomes
- • 28% fewer customer turn-aways
- • 15% improvement in equipment utilization
- • Better inter-branch transfers and shared resources
- • Actionable data for site-level capacity planning
Technologies integrated
14 branch rental systems, central data warehouse, unified inventory dashboard, analytics and reporting
"Now we have one company operating one system. Before, we were 14 separate shops. That single view is how we scale."
Your operation. Your outcomes.
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